Before you call us
If water is escaping, turn it off at the meter first and call second. Everything else - finding the source, working out the repair, agreeing a price - can happen with the water off. None of it can happen usefully while the water is still running. Check the meter with every tap closed. If the dial or the smallest digit is still turning, water is going somewhere it should not, and that is worth telling us before we arrive. It is the single most reliable test there is.






















