Before you call us
Before you call, find the data plate on the unit. It is a sticker or metal plate with the brand, the model number and usually the year. Reading that out on the phone means the right parts come with us rather than being ordered after a wasted visit. Note what changed. No hot water at all is a different fault from hot water that runs out quickly, which is different again from water that is too hot or fluctuating. Each points somewhere specific, and telling us which saves diagnostic time.






















