Before you call us
If water is escaping, turn it off at the meter first and call second. Everything else - finding the source, working out the repair, agreeing a price - can happen with the water off. None of it can happen usefully while the water is still running. Note whether the problem affects hot water, cold water, or both. Both means the fault is before the hot water unit; hot only means it is after it. That one observation narrows the search considerably.






















