Before you call us
If more than one fixture is affected, do not keep using the others. Water you put down a sink has to leave somewhere, and with the main line blocked it will find the lowest opening in the house. Turning off the washing machine mid-cycle is worth doing. A quick look outside helps. Find the inspection opening - usually a capped pipe at ground level near the boundary - and tell us whether you can see it and whether it is clear. If we can access it, the job is quicker and we are less likely to need to work inside.






















