Before you call us
Before you call, find the data plate on the unit. It is a sticker or metal plate with the brand, the model number and usually the year. Reading that out on the phone means the right parts come with us rather than being ordered after a wasted visit. Check two things first. Is there power or gas to the unit - has a breaker tripped or a pilot gone out? And is the isolation valve on the cold inlet fully open? Both are free to check and both account for a fair number of the calls we take.






















