Before you call us
If water is escaping, turn it off at the meter first and call second. Everything else - finding the source, working out the repair, agreeing a price - can happen with the water off. None of it can happen usefully while the water is still running. Take a photo of where the water is appearing, and of your meter reading. Both are useful to us and both are useful to your insurer if it comes to that. Water travels, so what you can see is rarely where the pipe failed.






















