Before you call us
Note whether the problem affects hot water, cold water, or both. Both means the fault is before the hot water unit; hot only means it is after it. That one observation narrows the search considerably. If water is escaping, turn it off at the meter first and call second. Everything else - finding the source, working out the repair, agreeing a price - can happen with the water off. None of it can happen usefully while the water is still running.






















