Before you call us
Before you call, two things help us a great deal. First, note which fixtures are affected - if it is only one, the blockage is close to it; if it is several, or the lowest fixture in the house is backing up, the problem is in the main line. Second, stop running water into it. Every extra litre has to go somewhere, and in a blocked line that somewhere is usually a floor. It is worth checking the overflow relief gully before you call - the grated drain outside, usually near the bathroom wall. If it is overflowing, that is the system doing its job, protecting the inside of the house, and it tells us the blockage is in the main sewer line rather than the fixture. Mentioning it on the phone changes what we bring.






















