Before you call us
Take a photo of where the water is appearing, and of your meter reading. Both are useful to us and both are useful to your insurer if it comes to that. Water travels, so what you can see is rarely where the pipe failed. The single most useful thing you can do before calling is find your water meter and the tap beside it. On most properties it is at the front boundary, sometimes under a hinged cover. Knowing where it is, and being able to turn it, is what stops a leak becoming a floor replacement.






















